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First Steps Playgroup customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

 

Contact details

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Post

First Steps Day Nursery, Church Road, Barlestone, NUNEATON, Warwickshire, CV13 0EE, GB

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Telephone

01455292083

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Email

enquiries@firststepsbarlestone.co.uk

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What information we collect, use, and why

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We collect or use the following information for student education and welfare:

• Names and contact details for students/children

• Names and contact details for carers

• Gender

• Date of birth

• Dietary requirements (including vegetarian, vegan, gluten free and halal requirements)

• Payment details and financial information including transactions

• Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

• Welfare information (includes family and home life circumstances and history)

• Photographs

• Attendance and reason for absence data

• Account access information

• Progress reports

• Information relating to compliments and complaints

• Exclusion, suspension and behavioural information

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We also collect or use the following information for student education and welfare:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Health information

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We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account login or user information

• Purchase or service history

• Witness statements and contact details

• Relevant information from previous investigations

• Information relating to health and safety (including incident investigation details and reports and accident book records)

• Correspondence

• Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

• Attendance and reason for absence data

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We also collect the following information for dealing with queries, complaints or claims:

• Health information

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We collect or use the following information for information updates or marketing purposes:

• Names and contact details

• Address

• Marketing preferences

• Records of consent, where appropriate

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We collect or use the following information for archiving purposes:

• Names and contact details

• Addresses

• Photographs

• Alumni records

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We also collect or use the following information for archiving purposes:

• Health information

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We collect or use the following information to comply with legal requirements:

• Identification documents

• Health and safety information

• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

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Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information for student education and welfare are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We use personal information to provide individual tailored early years education and to track progress and provide support inline with the EYFS

• Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task - we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We use personal information to enable effective investigation and resolution of queries, complaints, or claims.

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Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • we use personal data to keep parents/carers up to date on playgroup information and to advertise fundraising activities to help support the playgroup.

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Our lawful bases for collecting or using personal information for archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Where we get personal information from

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• Directly from you

• Parents or carers

• Local authorities or local councils

• Social services

• Other education establishments

• Publicly available sources

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How long we keep information

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Who we share information with

Others we share personal information with

• Parents and carers

• Local authorities

• Social services

• Pupil Referral Units (PRU’s) or Education Otherwise at School Centres (EOTAS)

• Specialist teachers such as peripatetic workers or speech and language therapists

• School governing bodies (such as Board of governors or Parent/teacher associations (PTA))

• Organisations we need to share information with for safeguarding reasons

• Emergency services

• Professional advisors

• Legal bodies or authorities

• Relevant regulatory authorities

• External auditors or inspectors

• Organisations we’re legally obliged to share personal information with

• Debt collection agencies

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How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

5 September 2024